- Competitive salary package
- Sydney CBD Location - Hybrid
- 12 month FTC with the option to extend or go permanent
Our client is a leading name in the Insurance sector, headquartered in Sydney’s CBD. Known for its strong track record and commitment to excellence, the business partners with top-tier talent to deliver innovative insurance solutions. With a clear strategic vision and a high-performing leadership team, the company is entering an exciting phase of growth—expanding into new markets, enhancing its product offerings, and continuing to shape the future of the industry. This is a workplace that values expertise, fosters collaboration, and offers genuine opportunities for career development.
About the Role
We’re looking for an experienced and proactive Claims Team Leader to join a high-performing motor claims team on a 12-month fixed-term contract with the potential for extension.
- Lead, coach, and develop a team of motor claims officers to meet performance targets and service standards.
- Monitor daily workflows and allocate resources to ensure timely and accurate claims processing.
- Handle complex or escalated claims and provide technical guidance to team members.
- Ensure compliance with internal policies, industry regulations, and legal requirements.
- Collaborate with internal departments (e.g., underwriting, legal, finance) and external stakeholders (e.g., repairers, assessors, customers).
- Analyse claims data and generate reports to identify trends, risks, and opportunities for improvement.
- Drive initiatives to enhance customer experience and operational efficiency.
- Conduct regular performance reviews and support professional development of team members.
- Stay updated on industry trends, regulatory changes, and best practices in claims management.
- Proven experience in motor insurance claims, with at least 2 years in a leadership or supervisory role.
- Strong knowledge of motor insurance products, claims processes, and relevant legislation.
- Demonstrated leadership experience, with a focus on coaching, capability building, and team development.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage competing priorities and make sound decisions under pressure.
- Proficiency in claims management systems and Microsoft Office Suite.
- Strong analytical and problem-solving abilities.
- Customer-centric mindset with a focus on quality and service excellence.
- Competitive salary package
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Ongoing support and training
