- Auckland CBD Location
- Fast-growing FinTech start-up
- Attractive Salary Package + Options
About the Company
Our client is a fast-growing FinTech start-up revolutionising personal lending with smart, customer-first financial solutions. As they scale, they are looking for a Client Engagement Manager to ensure they deliver an exceptional customer experience at every touchpoint. This fast-growing and purpose-driven FinTech is transforming the industry, the company has expanded rapidly, growing from a team of 40 last year to over 80 today.
With a strong focus on customer experience, their commitment to excellence is reflected in one of the highest in the financial services industry. As they prepare to expand into the New Zealand market, they are looking for a passionate and driven Family Lawyers to join their growing team.
About the Role
The Client Engagement Manager plays a pivotal role in driving the company's mission and growth. Sitting at the heart of their client and law firm experience, this role is responsible for managing the end-to-end application process, assessing funding eligibility, and building trusted relationships with their partners in family law.
My client, places clients and law firm partners at the core of everything they do. This role is instrumental in ensuring that their service is not only efficient and effective, but also compassionate, responsive, and values-driven.
Key Responsibilities:
This is a role for someone who thrives in a dynamic, fast-paced environment where the path isn't always clearly defined. You see ambiguity not as a barrier, but as an opportunity - a chance to build, influence, and make a tangible impact. You're energised by the idea of joining a growing fintech where your contribution directly shapes outcomes, and your input genuinely matters.
You bring a strong sense of ownership, a bias for action, and an innate desire to deliver an exceptional experience to both clients and stakeholders. Whether working independently or in a small, agile team, you're confident navigating challenges, setting priorities, and getting things done. You're hands-on, solutions-oriented, and ready to roll up your sleeves to move things forward - no task is too small if it helps the broader goal.
Key Attributes:
Key Benefits
Our client is a fast-growing FinTech start-up revolutionising personal lending with smart, customer-first financial solutions. As they scale, they are looking for a Client Engagement Manager to ensure they deliver an exceptional customer experience at every touchpoint. This fast-growing and purpose-driven FinTech is transforming the industry, the company has expanded rapidly, growing from a team of 40 last year to over 80 today.
With a strong focus on customer experience, their commitment to excellence is reflected in one of the highest in the financial services industry. As they prepare to expand into the New Zealand market, they are looking for a passionate and driven Family Lawyers to join their growing team.
About the Role
The Client Engagement Manager plays a pivotal role in driving the company's mission and growth. Sitting at the heart of their client and law firm experience, this role is responsible for managing the end-to-end application process, assessing funding eligibility, and building trusted relationships with their partners in family law.
My client, places clients and law firm partners at the core of everything they do. This role is instrumental in ensuring that their service is not only efficient and effective, but also compassionate, responsive, and values-driven.
Key Responsibilities:
- Apply your family law expertise to assess funding applications from clients and law firms, ensuring they have the financial resources to pursue fair and equitable outcomes.
- Proactively identify potential risks and red flags in applications, using sound judgment to safeguard both client wellbeing and commercial outcomes.
- Build and maintain deep, trust-based relationships with our law firm partners, ensuring their experience is seamless, responsive, and supported.
- Serve as a compassionate, consistent point of contact for clients throughout their journey, providing clarity, confidence, and support.
- Monitor and evaluate the outcomes of funded cases to inform and enhance our credit assessment approach and decision-making framework.
- Roll up your sleeves and contribute to high-impact, cross-functional projects each week - because they're a fast-moving, mission-led fintech, and collaboration is key to how we grow.
This is a role for someone who thrives in a dynamic, fast-paced environment where the path isn't always clearly defined. You see ambiguity not as a barrier, but as an opportunity - a chance to build, influence, and make a tangible impact. You're energised by the idea of joining a growing fintech where your contribution directly shapes outcomes, and your input genuinely matters.
You bring a strong sense of ownership, a bias for action, and an innate desire to deliver an exceptional experience to both clients and stakeholders. Whether working independently or in a small, agile team, you're confident navigating challenges, setting priorities, and getting things done. You're hands-on, solutions-oriented, and ready to roll up your sleeves to move things forward - no task is too small if it helps the broader goal.
Key Attributes:
- Family Law Expertise - Brings 3 + years of experience in a high-performing family law environment, with a strong understanding of the legal and emotional dynamics clients face.
- Outcome-Oriented - Has a natural drive to complete tasks efficiently and effectively, taking satisfaction in progress and results.
- Client-Centric Mindset - Genuinely enjoys helping others, going above and beyond to exceed expectations and create positive experiences.
- Proactive by Nature - Constantly thinking ahead, identifying opportunities to improve processes, and taking initiative without being asked.
- Highly Organised - Keeps things on track with clear systems, task lists, and an eye for detail that ensures nothing falls through the cracks.
- Collaborative Spirit - Values teamwork and draws energy from sharing wins and solving problems with others.
- Adaptable and Agile - Embraces change with a positive attitude and understands the flexibility required in a high-growth, evolving business.
- No-Ego Attitude - Willing to pitch in wherever needed, understanding that collective success comes from a shared willingness to own whatever needs doing.
Key Benefits
- Join a high-growth FinTech that is reshaping access to justice in ANZ.
- Opportunity to make a real impact by supporting individuals through challenging legal situations.
- Career growth and leadership development in a rapidly expanding business.
- Competitive salary + share options as part of an early-stage, high-impact organisation.
- Five weeks of leave per year to support work-life balance.
- Aukland CBD office - hybrid role with an attractive salary package with options.
