Our client is a fast-growing FinTech start-up revolutionising personal lending with smart, customer-first financial solutions. As they scale, they are looking for a Customer Experience Coordinator to ensure they deliver an exceptional customer experience at every touchpoint. This fast-growing and purpose-driven FinTech is transforming the industry, the company has expanded rapidly, growing from a team of 12 last year to over 40 today.
With a strong focus on customer experience, their commitment to excellence is reflected in one of the highest in the financial services industry. As they prepare to expand into the New Zealand market, they are looking for a passionate and driven Client Experience coordinators to join their growing team. Sydney CBD - Fulltime in the Office
About the Role
My client is expanding its high-impact team and is on the lookout for multiple Client Experience Coordinators to join its Sydney-based office. These roles offer the chance to make a real difference in people’s lives while working at the heart of a fast-paced, mission-driven fintech.
The Client Experience team plays a critical role in supporting individuals navigating emotionally and financially challenging life events. Coordinators will guide clients through their funding journey from start to finish, ensuring every interaction is thoughtful, efficient, and supportive.
This is a fantastic opportunity for individuals who thrive in a fast-moving environment, love solving problems, and take pride in creating exceptional client experiences. Ideal candidates will be organised, responsive, and deeply empathetic, ready to jump in, own outcomes, and help drive growth.
Key Responsibilities:
- Champion client-first culture, ensuring every interaction is delivered with warmth, empathy and professionalism.
- Guide clients through the funding application process, including assisting with documentation, verification steps and general onboarding.
- Collaborate closely with internal teams to keep applications progressing smoothly and without delay.
- Maintain well-organised digital files and ensure accurate data entry across internal systems.
- Promptly respond to client queries, ensuring they feel informed, supported and understood at every stage of the journey.
- Proactively follow up on outstanding items from clients or partners to keep timelines on track.
- Monitor the flow of applications, provide timely updates to clients, and flag any roadblocks early.
- Jump in on high-impact internal projects as needed — adaptability and a team mindset are key in a fast-growing business.
The ideal candidate brings a strong foundation in client service and administration, gained through experience in banking, financial services, or other high-trust, fast-paced environments. They are the kind of person who takes pride in going the extra mile, thrives on getting the details right, and finds satisfaction in helping others feel supported and informed.
Key qualities include:
- Demonstrated administrative and client service experience, ideally in banking, lending, or financial services
- A client-first mindset with a warm, professional approach to communication
- Excellent attention to detail, particularly when managing documentation or inputting data
- Familiarity with loan processes or financial documentation (preferred but not essential)
- Proficiency in digital tools such as CRMs (e.g. Salesforce), spreadsheets (Excel/Google Sheets), and platforms like Xero or Hubdoc
- Strong organisational and time-management abilities, with a proactive approach to problem-solving
- Collaborative, adaptable, and thrives in a team-oriented, fast-paced environment
Key Benefits
- Join a high-growth FinTech that is reshaping access to justice in ANZ.
- Opportunity to make a real impact by supporting individuals through challenging legal situations.
- Career growth and leadership development in a rapidly expanding business.
- Competitive salary + share options as part of an early-stage, high-impact organisation.
- Five weeks of leave per year to support work-life balance.
- Sydney CBD office-based role
