Join one of Australia’s most exciting start-ups as they reshape personal lending with empathy, speed and a customer-first mindset. Backed by rapid growth and purpose, they’ve scaled to over 50+ people in just over a year.
We’re on the lookout for full-time Customer Service Consultants to join the team in their Sydney CBD office. This is more than a job – it’s a chance to make a real difference to everyday Australians who need support navigating life’s trickier moments.
What you’ll be doing:
- Handle inbound customer enquiries via phone and email
- Help customers through their loan application journey with care and clarity
- Work cross-functionally with internal teams to progress applications
- Provide timely updates and solve problems with a sense of urgency
- Bring empathy, warmth and active listening to every interaction
- Keep things moving – follow up with clients and partners to stay on track
- Clear, confident communicator with outstanding listening skills
- Empathetic and solutions-focused – you genuinely care about helping people
- Resilient and adaptable in a high-volume, fast-paced environment
- Tech-savvy, accurate and confident juggling multiple systems
- Contact centre experience is a big plus, but not essential
- Full working rights or on a Working Holiday Visa? No worries – you’re welcome to apply
- Sponsorship is available for the right candidates
- Full-time, Sydney CBD office-based role (no remote)
- Career growth and learning opportunities in a booming sector
- Competitive salary + employee share options
- Five weeks annual leave
- Be part of a business that’s genuinely making lives better
