Are you a seasoned leader ready to take full ownership of a thriving, growth-focused business? We’re seeking a commercially astute and hands-on General Manager to oversee all aspects of business performance and guide a talented senior leadership team. With national responsibility, this role is pivotal in driving strategy, performance, and sustainable growth across sales, operations, sourcing, finance and stakeholder engagement.
About the Role
This is a rare chance to step into a role with end-to-end responsibility for a growing organisation operating in a dynamic and highly service-driven sector. Reporting to the Global CEO, you will lead the senior team across all departments, ensuring strategic and operational goals are met and exceeded. You will work closely with Sales, Finance, Sourcing, and Operations to maintain the highest standards in customer service, operational efficiency and financial performance.
Key Responsibilities
Strategic Leadership and Governance
- Lead and manage the senior leadership team to ensure alignment with business strategy and goals
- Contribute to Executive Committee (Exco) meetings, board discussions, and monthly reporting
- Develop business strategies in line with organisational vision and market demands
- Champion a culture of continuous improvement, innovation and high performance
- Support national sales and business development leads to retain key accounts and drive growth
- Represent the business at industry conferences and networking opportunities to enhance profile and relationships
- Actively support national new business acquisition and client retention efforts
- Travel nationally to build strong relationships with current and prospective clients
- Partner with the Finance Manager to deliver budgeting, forecasting, reporting and financial governance
- Monitor inventory to achieve return on investment and manage stock efficiency
- Ensure timely and accurate communication of financial information to the board
- Support sourcing and procurement activities, ensuring timely deliveries and cost-effective purchasing
- Maintain strong relationships with offshore suppliers to ensure quality and delivery targets are met
- Collaborate with operations and fulfilment teams to ensure service levels are maintained and improved
- Foster a positive and solutions-focused team culture
- Lead by example with professionalism, a proactive mindset and commitment to excellence
- Act as brand custodian, ensuring customer issues are managed swiftly and reputational risk is mitigated
- Maintain a high standard of personal presentation and professionalism in all business dealings
- Champion safe working practices and compliance with Health & Safety protocols
- Ensure adherence to company policies, including expense management and reporting
- Provide high-level support to the Global CEO on special projects and strategic priorities
- Demonstrate flexibility and responsiveness to evolving business needs and priorities
About You
- Proven experience in a General Manager or senior leadership role within a retail, product or service-based business
- Strong commercial acumen and understanding of operational levers for growth
- A track record of building high-performing teams and achieving strategic goals
- Ability to navigate complex stakeholder environments and drive change across departments
- Strong communication skills with the ability to inspire, lead and influence
- Hands-on leadership style with a willingness to travel and engage directly with customers and teams
- A national leadership role with strategic and operational ownership
- Competitive package with bonus and vehicle allowance
- An agile, growing business with a strong culture and supportive global leadership
- Opportunity to shape the next chapter of a high-performing team
Ready to lead a business to its next stage of growth? Apply now to take on this dynamic General Manager role and make your mark.
