About the Company
This privately owned organisation has built a strong reputation over many decades within the services space. The business operates multiple offices across New South Wales.
The group has grown steadily through a combination of strong client relationships, operational discipline and a commitment to high service standards. With a significant workforce and a diverse portfolio of clients, the organisation is now focused on the next phase of growth and operational maturity.
The business values transparency, accountability and continuous improvement and is committed to building a high performing culture across its teams.
About the Role
Reporting to the executive leadership team, the General Manager will take ownership of operational performance across several business units.
You will play a key role in strengthening operational capability, improving consistency across offices and building a high performing culture across the organisation.
Key responsibilities include:
- Leading operational performance across multiple business units
- Supporting and developing Managers and operational leaders
- Driving consistency, accountability and service standards across offices
- Implementing operational improvements, systems and processes
- Partnering with leadership to execute strategic initiatives and growth plans
- Strengthening people leadership, engagement and performance frameworks
- Ensuring the organisation maintains a strong client service culture
About You
You are an experienced operational leader who thrives in multi site environments and enjoys building strong teams and systems that drive performance.
You bring a combination of commercial acumen, operational discipline and strong people leadership capability.
You will likely bring:
- Significant leadership experience across operations, people and performance
- Experience managing multiple business units or regional operations
- Strong ability to coach and develop senior operational leaders
- A track record of improving performance, systems and operational efficiency
- Excellent stakeholder management and communication skills
- Experience within professional services, hospitality, retail, property services or similar service based environments is highly regarded
Key Benefits
- Senior executive leadership role with significant organisational impact
- Opportunity to lead and shape operations across multiple businesses
- Work closely with an experienced executive leadership team
- Strong established brand with long standing market presence
- Competitive executive salary package
- Opportunity to influence culture, performance and long term growth strategy
