Our client is a fast-growing FinTech start-up revolutionising personal lending with smart, customer-first financial solutions. As they scale, they are looking for a Inbound Customer Service Representative to ensure they deliver an exceptional customer experience at every touchpoint. This fast-growing and purpose-driven FinTech is transforming the industry, the company has expanded rapidly, growing from a team of 12 last year to over 40 today.
About the Role
My client is expanding its high-impact team and is on the lookout for multiple Inbound Customer Service Representatives to join its Sydney-based office. These roles offer the chance to make a real difference in people’s lives while working at the heart of a fast-paced, mission-driven fintech.
This is a fantastic opportunity for individuals who thrive in a fast-moving environment, love solving problems, and take pride in creating exceptional client experiences. Ideal candidates will be organised, responsive, and deeply empathetic, ready to jump in, own outcomes, and help drive growth.
Key Responsibilities:
- Handle customer enquiries via phone and email.
- Guide clients through the funding application process, including assisting with documentation, verification steps and general onboarding.
- Collaborate closely with internal teams to keep applications progressing smoothly and without delay.
- Promptly respond to client queries, ensuring they feel informed, supported and understood at every stage of the journey.
- Proactively follow up on outstanding items from clients or partners to keep timelines on track.
- Monitor the flow of applications, provide timely updates to clients, and flag any roadblocks early.
- Thrives in a fast-paced, high-volume call centre environment – staying focused and effective under pressure.
- Resilient and adaptable – you embrace challenges with a can-do attitude and navigate change with confidence.
- Empathetic and solution-oriented – you bring warmth, understanding, and problem-solving skills to every interaction.
- Passionate about helping others – creating positive experiences for members when they need it most.
- Outstanding listening and communication skills – with the ability to exercise discretion and professionalism.
- Tech-savvy and detail-focused – confidently navigating multiple complex computer systems with accuracy.
- Self-motivated and autonomous – thriving in a remote team-based environment while maintaining self-accountability and productivity.
- Team player mindset – connecting virtually and in person with colleagues.
- Previous contact centre experience – highly desirable, but not essential.
Key Benefits
- Join a high-growth FinTech that is reshaping access to justice in ANZ.
- Opportunity to make a real impact by supporting individuals through challenging legal situations.
- Career growth and leadership development in a rapidly expanding business.
- Competitive salary + share options as part of an early-stage, high-impact organisation.
- Five weeks of leave per year to support work-life balance.
- Sydney CBD office-based role
